Credit Card Loyalty Consulting to Drive Growth

Our team of dedicated loyalty experts is here to guide you in choosing a credit card loyalty program designed to draw in and keep customers, boost card usage, and build enduring connections for lasting growth. From loyalty assessment to negotiation, we provide engaging team brainstorming sessions aimed at pinpointing challenges and uncovering enhancement possibilities with your existing credit card loyalty rewards scheme. Our team shoulders the burden, ensuring your staff remains engaged during the entire process of evaluating vendors, by coordinating demonstrations and arranging for insightful conversations with references. Our enthusiasm lies in delving deep into market nuances to reveal cost-saving opportunities within your agreements, guaranteeing choices that not only bolster customer loyalty but also encourage increased spending.

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We have the solutions you're looking for. Uncover the unknown with our team of specialists who are here to offer you a complimentary consultation.

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Loyalty Assessment

Our favorite part—and our clients' too—is when our team becomes an extension of yours. Whether we're connecting digitally or setting up camp at your headquarters, we gather crucial project members for a dynamic brainstorming session. This imperative step helps us identify the challenges your team faces with its current rewards provider, explore areas for enhancement, and envision the perfect scenario for your financial institution, whether that involves sticking with your current provider or switching to a new one.

  • Current Rewards Contracts
  • Rewards Experience
  • Reporting and Analytics
  • Marketing Support
  • Fraud & Risk Management
  • ATM/ITM Driving
  • Rewards Vendor Due Diligence
  • Technology Gaps
  • Current Strategic Rewards Plan
  • Rewards Providers
  • Pain Points
  • Current Staffing
  • Cross-Department Priorities
  • Rewards Road Map
  • System Integrations

 

Loyalty Evaluation

Embrace a streamlined, effective evaluation process that doesn't require constant oversight. Our team shoulders the burden, allowing yours to concentrate on core activities. Throughout the loyalty/rewards vendor RFP process, we ensure your team remains informed without the hassle, orchestrating vendor communications, demos, and reference calls seamlessly. This way, your team accesses critical insights without the constant demand on their time.

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  • Rewards Redemption Options
  • Financial Analysis
  • Cross-Product Options
  • Flexibility in Redemption
  • Fraud & Risk Management
  • Rewards Scoring
  • Rewards Portfolio Optimization
  • Rewards Vendor Relationship Management
  • System Integrations
  • ATM/ITM Driving
  • Rewards Vendor Due Diligence
  • Results from Internal Assessment
  • Rewards Vendors that Best Align Strategically
  • Rewards Vendor RFPs
  • Rewards Vendor Demos
  • Rewards Vendor Comparisons
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Loyalty Strategy

The thrill of crafting a robust strategy to propel your financial institution into the future ignites our enthusiasm. Our dedication to grasping market nuances and aiding our clients truly stands out in this phase. After gathering all necessary data from loyalty/rewards vendors, we synthesize it in a clear and accessible manner. This ensures your team can make informed, confident decisions that will shape the prosperous path of your financial institution.

  • Rewards Experience
  • Rewards Options
  • Rewards Integration
  • Householding
  • Rewards Implementation
  • Road Map Planning & Milestones
  • Regulatory IS&T Compliance Guidance
  • Exam Readiness
  • Prioritization
  • Audit Compliance

Loyalty Negotiation

Navigating the intricacies of contracts is where our passion lies. We're experts at uncovering hidden funds for our clients, achieving results that are second to none. Our confidence in our method is so strong that we offer a guaranteed price. Whether you're set on a rewards vendor or content with your current one yet open to exploring your possibilities, we invite you to reach out. It's in these situations that we truly excel and make a significant impact.

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  • Robust Redemption Options
  • Premium Loyalty Program Tied to Increased Interchange
  • Rewards Integration Partners
  • Contract Terms
  • Rewards Vendor Bids
  • Contract Review
  • Rewards Contract Translation
  • Rewards Vendor Management
  • Project Oversight
  • Pricing Comparisons

Loyalty programs for cardholders have established themselves as an effective strategy in marketing, designed to reward and motivate patrons.

Banks and credit card companies are keen for their patrons to utilize their points, as this reflects a higher level of engagement with their services. Evidence supports the idea that the frequent redemption of these points correlates with increased spending on the card, thereby reinforcing customer allegiance to the brand. Documented studies reveal a compelling statistic: repeat customers tend to spend 33 percent more compared to newcomers. This stark contrast underscores the undeniable success of loyalty programs.

Resources

Case Study

Bayer Heritage self-funded its rewards program with the help of Engage fi. Learn how.

Download

Infographic

Check out what our payments team is seeing and hearing in the market today.

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Podcast

Engage fi's payments team discuss all things card brand and network.

Listen

Meet one of our Credit & Debit Experts


Nicole Steffensmeier is one of our Credit & Debit Experts - with over 20 years of experience in the bank and credit union industry, Nicole and the team are helping financial institutions through all stages of their credit & debit projects. Want to know more about Nicole? Check out her bio.