Impact the bottom line with a robust Credit Card Loyalty Program.

 

BOOK A CALL

Our passionate team of loyalty specialists is at your service to help select a credit card loyalty program that attracts and retains customers, enhances card utilization, and fosters strong, long-lasting relationships for continuous growth. Through every step, from initial loyalty evaluation to final negotiation, we offer dynamic team brainstorming sessions designed to identify obstacles and discover opportunities for improvement in your current credit card loyalty rewards program. We take on the heavy lifting, keeping your team fully engaged through the process of vendor evaluation, by organizing demos and facilitating meaningful discussions with references. Our zeal for digging into the intricacies of the market allows us to uncover ways to save costs within your contracts, ensuring you make decisions that not only strengthen customer loyalty but also stimulate higher spending.

Engage fi employees discussing a loyalty assessment.

Loyalty Assessment

Our favorite part—and our clients' too—is when our team becomes an extension of yours. Whether we're connecting digitally or setting up camp at your headquarters, we gather crucial project members for a dynamic brainstorming session. This imperative step helps us identify the challenges your team faces with its current rewards provider, explore areas for enhancement, and envision the perfect scenario for your financial institution, whether that involves sticking with your current provider or switching to a new one.

  • Current Rewards Contracts
  • Rewards Experience
  • Reporting and Analytics
  • Marketing Support
  • Fraud & Risk Management
  • ATM/ITM Driving
  • Rewards Vendor Due Diligence
  • Technology Gaps
  • Current Strategic Rewards Plan
  • Rewards Providers
  • Pain Points
  • Current Staffing
  • Cross-Department Priorities
  • Rewards Road Map
  • System Integrations

 

Loyalty Evaluation

Embrace a streamlined, effective evaluation process that doesn't require constant oversight. Our team shoulders the burden, allowing yours to concentrate on core activities. Throughout the loyalty/rewards vendor RFP process, we ensure your team remains informed without the hassle, orchestrating vendor communications, demos, and reference calls seamlessly. This way, your team accesses critical insights without the constant demand on their time.

Group of Engage fi employees reviewing a loyalty evaluation.
  • Rewards Redemption Options
  • Financial Analysis
  • Cross-Product Options
  • Flexibility in Redemption
  • Fraud & Risk Management
  • Rewards Scoring
  • Rewards Portfolio Optimization
  • Rewards Vendor Relationship Management
  • System Integrations
  • ATM/ITM Driving
  • Rewards Vendor Due Diligence
  • Results from Internal Assessment
  • Rewards Vendors that Best Align Strategically
  • Rewards Vendor RFPs
  • Rewards Vendor Demos
  • Rewards Vendor Comparisons
2 business men meet to discuss loyalty strategy.

Loyalty Strategy

The thrill of crafting a robust strategy to propel your financial institution into the future ignites our enthusiasm. Our dedication to grasping market nuances and aiding our clients truly stands out in this phase. After gathering all necessary data from loyalty/rewards vendors, we synthesize it in a clear and accessible manner. This ensures your team can make informed, confident decisions that will shape the prosperous path of your financial institution.

  • Rewards Experience
  • Rewards Options
  • Rewards Integration
  • Householding
  • Rewards Implementation
  • Road Map Planning & Milestones
  • Regulatory IS&T Compliance Guidance
  • Exam Readiness
  • Prioritization
  • Audit Compliance

Loyalty Negotiation

Navigating the intricacies of contracts is where our passion lies. We're experts at uncovering hidden funds for our clients, achieving results that are second to none. Our confidence in our method is so strong that we offer a guaranteed price. Whether you're set on a rewards vendor or content with your current one yet open to exploring your possibilities, we invite you to reach out. It's in these situations that we truly excel and make a significant impact.

Client signing a loyalty agreement, a women points to the signature line.
  • Robust Redemption Options
  • Premium Loyalty Program Tied to Increased Interchange
  • Rewards Integration Partners
  • Contract Terms
  • Rewards Vendor Bids
  • Contract Review
  • Rewards Contract Translation
  • Rewards Vendor Management
  • Project Oversight
  • Pricing Comparisons

Loyalty programs for cardholders have established themselves as an effective strategy in marketing, designed to reward and motivate patrons.

Banks and credit card companies are keen for their patrons to utilize their points, as this reflects a higher level of engagement with their services. Evidence supports the idea that the frequent redemption of these points correlates with increased spending on the card, thereby reinforcing customer allegiance to the brand. Documented studies reveal a compelling statistic: repeat customers tend to spend 33 percent more compared to newcomers. This stark contrast underscores the undeniable success of loyalty programs.

Meet one of our Credit & Debit Experts

Nicole Steffensmeier is one of our Credit & Debit Experts - with over 20 years of experience in the bank and credit union industry, Nicole and the team are helping financial institutions through all stages of their credit & debit projects. Want to know more about Nicole? Check out her bio.
Nicole Steffenmeier