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Stacey McClure: 1/30/25 12:00 PM
In a world where personalized and seamless financial experiences are no longer a luxury but an expectation, traditional telephone banking and Interactive Voice Response (IVR) systems are rapidly losing their appeal. At one time, IVRs and traditional...
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Amy Martel: 12/23/24 3:24 PM
In today's rapidly evolving financial landscape, C-suite executives face unprecedented challenges in steering their institutions through a complex...
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Ava Farrell: 11/15/24 12:15 PM
The regulatory landscape is shifting once again, and this time interchange is in the spotlight. The Interchange Fee Prohibition Act, introduced in...
3 min read
Stacey McClure: 11/6/24 9:37 PM
In today’s fast-paced financial landscape, seamless communication is vital for banks and credit unions to remain competitive and deliver exceptional...
2 min read
Fabio Biasella: 10/9/24 11:41 AM
The banking industry is experiencing a shift in how its customers conduct their financial business. When the last of the Baby Boomer generation makes...
1 min read
Ted Hassenfelt: 8/29/24 9:23 AM
Open banking may be getting more... open. In October 2023, the CFPB proposed new rules under section 1033 of the Dodd-Frank Act that could...
3 min read
Ryan Beilman: 8/14/24 9:23 AM
With as much as 40% of an institution's Net Interest Income coming from payments, banks and credit unions cannot afford to get it wrong.
2 min read
Ava Farrell: 8/3/24 1:17 PM
With consumers increasingly favoring debit over credit, banks have a unique opportunity to capitalize on this trend by leveraging their partnerships...
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Fabio Biasella: 7/29/24 1:45 PM
The mixed bag of challenges and opportunities the economy presents in the second half of 2024 is quickly becoming a catalyst for action. Conducting a...
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Engage fi: 7/18/24 10:57 AM
In an era where technology is revolutionizing every aspect of our lives, the financial sector is no exception. The traditional banking model is being...
