1 min read
Fabio Biasella: 10/17/25 11:49 AM
A member or customer calls with a question about their account. They wait one minute to speak with a person. The conversation takes five minutes. The...
1 min read
James White: 10/10/25 11:21 AM
Google, Mastercard, PayPal, American Express, and Coinbase quietly changed the script last week. They rolled out theAgent Payments Protocol, which...
2 min read
Joe Dugan: 10/2/25 1:24 PM
At one time, Sears was unstoppable. Its name stood alongside America’s industrial greats. It built the tallest building in the world. It sold...
1 min read
Fabio Biasella: 9/25/25 11:34 AM
Consumer sentiment is drifting south again. The University of Michigan’s index fell six percent in August and sits nearly fourteen percent below last...
2 min read
James White: 9/23/25 3:10 PM
Banks and credit unions have spent decades piling up customer and member data across cores, lending systems, digital platforms, and call centers....
3 min read
Joe Dugan: 9/11/25 2:39 PM
After 30 years in this industry, I’ve seen “efficiency” become synonymous with downsizing. Since the early ’90s, when efficiency was only considered...
2 min read
Fabio Biasella: 9/2/25 1:48 PM
The first half of 2025 is in the books. Credit unions managed the turbulence of these months with steadiness, showing modest but positive growth...
1 min read
James White: 8/27/25 10:25 AM
CRM was pitched as the brain of modern banking. Instead, it became a bloated filing cabinet that is expensive, unloved, overfed with bad data, and...
2 min read
Dr. Art Harper: 7/31/25 11:20 AM
Adapting to the digital currency landscape in the wake of JPMorgan’s Announcement
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2 min read
Fabio Biasella: 10/9/24 11:41 AM
The banking industry is experiencing a shift in how its customers conduct their financial business. When the last of the Baby Boomer generation makes...
