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Payments

Debit/Credit Processing

Achieve operational efficiency and an improved cardholder experience.

Pin Networks

Evaluate, select, and negotiate terms for optimal performance and service.

Card Networks

Provide cardholders with an end-to-end card processing solution.

Digital Banking

Digital solutions to grow, scale, and outperform.
Core Banking

Reliable, efficient, and integrated core platforms deliver results.
Conversion Services

Navigate this high stakes process with precision.
Integrated Communications

Select modern communications channels to integrate with core and digital solutions.

Strategic Advisory

Strategic Planning

Support services for the strategic planning process at every level.

M&A Planning

Realize the key value drivers resulting from your merger or acquisition.

Performance Benchmarking

Tailored metrics and benchmarks designed to assess relationships.

Organizational Efficiency

Enhance efficiency across branches, digital channels, and contact centers.

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Fabio Biasella

Fabio Biasella is renowned as an industry thought leader and codifier of best practices in retail banking, for community banks and credit unions. As a frequent keynote speaker and presenter at industry workshops and national conferences, Fabio is an expert on a range of topics including strategic planning, marketing, data and analytics, business development, and digital banking. Fabio brings over 35 years of experience in retail banking, C-suite experience as a CMO, expertise in strategic planning and financial analysis, and facilitation skills.  As Director of Strategic Services, Fabio drives the development of plans and innovative solutions that maximize strategic value to banks and credit unions. In his free time, he enjoys cooking, gardening, golfing, and wine-making.

Lost Clients and Lost Revenue

1 min read

When Handle Time Hurts: The Hidden Risk in Call Center Engagement

Picture of Fabio Biasella Fabio Biasella: 10/17/25 11:49 AM

A member or customer calls with a question about their account. They wait one minute to speak with a person. The conversation takes five minutes. The after-call work takes six. Multiply that imbalance across hundreds of calls and you quickly...

Strategy Communications Call Center
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1 min read

Two Economies, One Balance Sheet: Why Banks Must Serve Both the Haves and the Have Less

Picture of Fabio Biasella Fabio Biasella: 9/25/25 11:34 AM

Consumer sentiment is drifting south again. The University of Michigan’s index fell six percent in August and sits nearly fourteen percent below last...

Strategy Strategic Planning Economy
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2 min read

Finding Balance: What Q2 2025 Data Reveals About Credit Union Performance

Picture of Fabio Biasella Fabio Biasella: 9/2/25 1:48 PM

The first half of 2025 is in the books. Credit unions managed the turbulence of these months with steadiness, showing modest but positive growth...

Credit Unions Data Strategy
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2 min read

Why Understanding the Generational Shift in Banking is Key to Remaining Competitive

Picture of Fabio Biasella Fabio Biasella: 10/9/24 11:41 AM

The banking industry is experiencing a shift in how its customers conduct their financial business. When the last of the Baby Boomer generation makes...

Digital Strategy Strategic Planning
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2 min read

Mid-Year Check Point: Understanding the State of the Economy and the Next Era in Banking

Picture of Fabio Biasella Fabio Biasella: 7/29/24 1:45 PM

The mixed bag of challenges and opportunities the economy presents in the second half of 2024 is quickly becoming a catalyst for action. Conducting a...

Strategic Consulting Strategy Strategic Planning
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