Anne’s Bio

Anne brings decades of experience in the banking industry, specializing in conversion automation, quality assurance, training advancements, and strategic consulting. In her most recent role, she served as SVP of Delivery at Backbase where she lead digital delivery for the emerging U.S. market. Prior to Backbase, Miela was Chief Operating Officer at NYMBUS where she led technology-driven digital transformations, while overseeing managed services and contact center operations for financial institutions. 

At Engage fi, Anne focuses on optimizing conversion processes to deliver efficient, data-driven transitions that reduce both client resource needs and conversion time. By leveraging Engage fi’s advanced tools, she aims to enhance data accuracy, minimize risks, and support financial institutions as they modernize their platforms.

When she is not working, Anne enjoys an active lifestyle—having moved from Connecticut to St. Augustine Beach, Florida, five years ago. She takes full advantage of the year-round beach walks, golfing, and biking opportunities, which helps her maintain a healthy balance between her professional and personal life.

Anne’s Expertise

Strategy
Technology
Debit
Online
Mobile
Bill Pay

Contact Anne