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Payments

Debit/Credit Processing

Achieve operational efficiency and an improved cardholder experience.

Pin Networks

Evaluate, select, and negotiate terms for optimal performance and service.

Card Networks

Provide cardholders with an end-to-end card processing solution.

Digital Banking

Digital solutions to grow, scale, and outperform.
Core Banking

Reliable, efficient, and integrated core platforms deliver results.
Conversion Services

Navigate this high stakes process with precision.
Integrated Communications

Select modern communications channels to integrate with core and digital solutions.

Strategic Advisory

Strategic Planning

Support services for the strategic planning process at every level.

M&A Planning

Realize the key value drivers resulting from your merger or acquisition.

Performance Benchmarking

Tailored metrics and benchmarks designed to assess relationships.

Organizational Efficiency

Enhance efficiency across branches, digital channels, and contact centers.

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Engaging Perspectives

Transforming Banking through Technology and Visionary Thinking

Call Center

Lost Clients and Lost Revenue

1 min read

When Handle Time Hurts: The Hidden Risk in Call Center Engagement

Picture of Fabio Biasella Fabio Biasella: 10/17/25 11:49 AM

A member or customer calls with a question about their account. They wait one minute to speak with a person. The conversation takes five minutes. The...

Strategy Communications Call Center
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