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Fabio Biasella

Fabio Biasella is renowned as an industry thought leader and codifier of best practices in retail banking, for community banks and credit unions. As a frequent keynote speaker and presenter at industry workshops and national conferences, Fabio is an expert on a range of topics including strategic planning, marketing, data and analytics, business development, and digital banking. Fabio brings over 35 years of experience in retail banking, C-suite experience as a CMO, expertise in strategic planning and financial analysis, and facilitation skills.  As Director of Strategic Services, Fabio drives the development of plans and innovative solutions that maximize strategic value to banks and credit unions. In his free time, he enjoys cooking, gardening, golfing, and wine-making.

Deposit Modernization

1 min read

Deposit Modernization Starts With Behavior, Not Products

When boards ask me whether they should modernize deposit products, I try to reframe the question. Checking, savings, money markets, and CDs have existed forever. The issue is not that the products suddenly became “bad.” The issue is that customer...

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Strategic Planning Facilitator

2 min read

Your Strategic Planning Facilitator Has an Expiration Date

Key Takeaways from This Blog: Strategy should be a continuous, adaptive process, not an annual event, because market shifts and technologies like...

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Universal Banker

2 min read

The Digital Universal Banker, Now with Instant Rails

Key Takeaways From This Blog: The Universal Banker is evolving into a digital, real-time advisor powered by AI, instant payment rails, and proactive...

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Mortgage Market

2 min read

Mortgage Rate Movement and Retail Bank Strategy: When 6.35% Looks Like Opportunity

Key Takeaways From This Blog: Mortgage rates still matter, but they’re no longer the primary force shaping the market. The real catalyst is...

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Lost Clients and Lost Revenue

1 min read

When Handle Time Hurts: The Hidden Risk in Call Center Engagement

A member or customer calls with a question about their account. They wait one minute to speak with a person. The conversation takes five minutes. The...

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1 min read

Two Economies, One Balance Sheet: Why Banks Must Serve Both the Haves and the Have Less

Consumer sentiment is drifting south again. The University of Michigan’s index fell six percent in August and sits nearly fourteen percent below last...

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2 min read

Finding Balance: What Q2 2025 Data Reveals About Credit Union Performance

The first half of 2025 is in the books. Credit unions managed the turbulence of these months with steadiness, showing modest but positive growth...

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