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Fabio Biasella: 11/25/25 8:30 AM
A client recently asked me how banking roles and organizational structures should evolve as so much engagement shifts to digital, while consumers still value human expertise. What does that expertise look like now, and what new skills are needed?
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Dr. Art Harper: 11/24/25 2:42 PM
As digital assets quickly evolve, Mastercard and Visa, the two global payment titans, are taking distinctly different approaches to the crypto...
3 min read
James White: 11/20/25 1:17 PM
Key Takeaways From This Blog: AI isn’t static software, it learns, drifts, and changes over time. Treating it like a plug-and-play tool is a mistake....
2 min read
Dr. Art Harper: 11/17/25 12:08 PM
Key Takeaways From This Blog: Visa and Mastercard’s agreement ends a decades-long antitrust dispute and introduces structural reforms that lower...
4 min read
Joe Dugan: 11/13/25 9:14 AM
Key Takeaways From This Blog: The Huntington Bancshares acquisition of Cadence Bank, creating a $258B-asset institution, highlights a powerful trend:...
3 min read
Gene Pelham: 11/10/25 1:58 PM
This insightful discussion comes from a Leaders Give Back podcast episode with Executive Affiliate, Gene Pelham, former CEO of Rogue Credit Union.
2 min read
Fabio Biasella: 11/6/25 5:00 AM
Key Takeaways From This Blog: Mortgage rates still matter, but they’re no longer the primary force shaping the market. The real catalyst is...
3 min read
James White: 10/30/25 10:08 AM
Key Takeaways From This Blog: Each wave of innovation, online banking, mobile, now AI, follows the same cycle: hype, hesitation, and eventual...
4 min read
Joe Dugan: 10/24/25 10:44 AM
Key Takeaways From This Blog: Inspired by early successes like Chime and Marcus, dozens of community and regional banks launched digital-only brands...
1 min read
Fabio Biasella: 10/17/25 11:49 AM
A member or customer calls with a question about their account. They wait one minute to speak with a person. The conversation takes five minutes. The...
