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Engaging Perspectives

Transforming Banking through Technology and Visionary Thinking

Interchange Fee

1 min read

What the Visa–Mastercard Interchange Fee Settlement Means for the Future of Payments

Visa and Mastercard have reached a landmark settlement aimed at reducing interchange fees and increasing flexibility for merchants. This agreement resolves a decades-long antitrust dispute and introduces structural changes to how card payments are...

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Community Banks

3 min read

Why Community Banks Must Win on Efficiency Now by Becoming Truly Nimble

As the Huntington Bancshares announcement came out last week, it served as another reminder that mergers are on the rise. Deal volume is building,...

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mergers

2 min read

Mergers & Acquisitions: Aligning People, Technology, and Purpose

This insightful discussion comes from a Leaders Give Back podcast episode with Executive Affiliate, Gene Pelham, former CEO of Rogue Credit Union.

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Mortgage Market

1 min read

Mortgage Rate Movement and Retail Bank Strategy: When 6.35% Looks Like Opportunity

Rates may trigger some movement, but the surge in 38-year-olds will move the market.

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Amaras law

2 min read

Amara’s Law and the Fear That Stalls Banking’s Future

Every decade or so, banking learns the same lesson in a new way. We panic too early, then act too late.

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Lost Clients and Lost Revenue

1 min read

When Handle Time Hurts: The Hidden Risk in Call Center Engagement

A member or customer calls with a question about their account. They wait one minute to speak with a person. The conversation takes five minutes. The...

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AI Wallet

1 min read

AI Agents Just Got a Wallet: What That Means for Banks and Credit Unions

Google, Mastercard, PayPal, American Express, and Coinbase quietly changed the script last week. They rolled out theAgent Payments Protocol, which...

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Leadership

3 min read

From Integrity to Innovation: 9 Timeless Leadership Lessons

These timeless lessons surfaced from a podcast discussion with John Cassidy, former CEO of Sierra Central Credit Union, Cathy Pace, former CEO of...

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Sears and Amazon

2 min read

How the Histories of Sears and Amazon Can Inform the Future of Financial Institutions

At one time, Sears was unstoppable. Its name stood alongside America’s industrial greats. It built the tallest building in the world. It sold...

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